Support forum for your suggestions, questions and to notify us of any issues you may encounter.
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User Type

Laura Dritt il y a 8 ans 0

I want a user type that can enter stories but can't delete, move, or add stories to a sprint.

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Stats do not account for the current sprint advancement

Geoffrey il y a 8 ans 0

I find it very weird not to have any stats for on a day to day basis. Having to wait for a sprint to be completed to see where we stand doesn't seem very inline with Agile practices.

I really feel this is a required and missing feature.


I really like the tool and its simplicity, but this is just too bad that you don't get to see your project advance until you complete a sprint.

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À l'étude

Stable Story IDs?

Michael il y a 8 ans mis à jour par Matthew O'Riordan (Founder) il y a 8 ans 1

Would it be possible for the human-visible story IDs (at least the numeric parts) to not change when moved from one theme to another? At least as an option (per backlog)?


Our process assumes that once an ID is assigned to a story, that story has that ID forever (so we can refer to stories from other documents). I found it very surprising that moving a story from one theme to another changes not only its ID prefix, but also the number. Obviously this could be worked around manually by editing the number as soon as the story lands in the new theme, but... what a pain! (Plus, someone will undoubtedly forget.)

Ideally I'd also like to see the prefix not depend on the theme either -- but could probably live without that, as long as there's a way for the numbers to be stable



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After adding 2 stories, clicking "Add a story" creates a new sotry ID without number.

Guillaume il y a 8 ans 0

For example, if theme is MUU

1st story created is MUU1, second is MUU2 and all following ones are MUU without numbering


Workaround : edit story ID and simply type a number


Using Firefox latest, english interface

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Terminé

picture for stories

Mehdi Silavi il y a 9 ans mis à jour il y a 9 ans 2

i want to attach a sketch or a picture for any feature or user story

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theme name

Mehdi Silavi il y a 9 ans 0

when i want to create an theme in another language like Persian i faced an error

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Print issue for Chinese word

蔡宗澔 il y a 9 ans 0

Hello, Sir, I want to ask about the print as PDF function. I want to print a story included Chinese word. Now it will display nothing.

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Terminé

change default statuses

Taylor Gautier il y a 13 ans mis à jour par Matthew O'Riordan (Founder) il y a 12 ans 2
Currently, the default status for PBIs are:
  • To do
  • In Progress
  • Testing
  • Done
However, I think a more scrum like approach would be:
  • To do
  • In progress
  • Completed
  • Accepted
Better yet would be to make them configurable. 
Solution
Hi Taylor

I agree, the statuses you provided definitely seem more scrum like, and we've made that change.  

However, we would prefer not to make this configurable as this just adds another layer of complexity to the system.  We are trying to minimise the number of options people are presented with, so where possible we've taken a view on what is right and implemented the app accordingly.  However, if more people start to ask for this we'll be sure to reconsider.

Thanks for the suggestion.

Matt

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Résolu

Application Error occurs sometimes

Josef Biehler il y a 12 ans mis à jour par Matthew O'Riordan (Founder) il y a 12 ans 4
Hello,

i am using your API to get the Statistic Objects for a Backlog.
(To parse the APIs' output i am using RESTSharp library).

Sometimes the API returns following HTML Code:

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html> <head> <meta http-equiv="content-type" content="text/html; charset=ISO-8859-1"> <style type="text/css"> html, body, iframe { margin: 0; padding: 0; height: 100%; } iframe { display: block; width: 100%; border: none; } </style> <title>Application Error</title></head> </head> <body> <iframe src="//s3.amazonaws.com/heroku_pages/error.html"> <p>Application Error</p> </iframe> </body> </html>

Most of the time it works fine.
In fact i'm fetching about 7 Backlogs and while one (i think it is always the same) fails, the other ones are imported correctly.

The ID of the Backlog is 4702.

I would be very grateful if you take a look into.


Solution

Hi Josef


This issue has now been resolved.  In our tests, the stats query you were making before was taking around 28 seconds, it now takes 4 seconds.  There are possibly some further optimisations we can do, however considering the impact of this change, I believe it's unlikely this will be an issue for you in the future.


Please shout if you see any further problems.


Matt

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À l'étude

I would like the ability to click on the user for a new user story from the drop down

Prerna Singh il y a 13 ans mis à jour par Matthew O'Riordan (Founder) il y a 13 ans 0
While creating stories in my backlog, I am able to see all the users I have created as part of writing other stories, but it doesn't allow me to click on a user to add it to the new story, instead i have to retype or copy-paste.
Solution
Hi Prerna

Have you tried just clicking on the user field and pressing the down arrow?  This should bring up the auto-suggest drop down.

Matt