Support forum for your suggestions, questions and to notify us of any issues you may encounter.

flexible grid

Ron Kramer 6 years ago 0
Make the data eatery grid flexible during editing of a particular record

Undo function

Martin Georgiev 9 years ago updated by Matthew O'Riordan (Founder) 9 years ago 0
It will be nice to be able to undo a deleted story.
you can probably hold the command history on the client so you don't have to change the backend.
I don't think this is a priority at this stage.  We already ask you to confirm you want to delete a story, so I don't think this is necessary at this stage. 
Thanks for the suggestion though.
Under review

I can't add a new user story after some time without activity

Roberto Hernández 9 years ago updated by Matthew O'Riordan (Founder) 9 years ago 2
After some time (maybe 15 minutes) with not activity, for example in a break to eat, when I return to my computer and try to add a new User Story, i can't , because the button disappers, and I need to reload the page.
Hi Roberto

Please see this post,  We had this issue some time back, but we managed to finally replicate the issue, identify the problem and fix it.  However, it's worrying to hear that somehow you have experienced this issue again.  I have checked with the developers, and there is no code that runs after a period of inactivity, so it's very odd that you say the button disappears after some time.  We will run some tests locally to see if we can replicate the issue again, but I somehow think that the problem was more likely to be triggered by an action as opposed to just leaving the browser open.

I know this is a pain for you, but would you mind seeing if you can replicate the issue again and tell me the steps we can follow to replicate it?

Can you make sure you post in here if you see this problem again as then we'll know it's not a once off?

And also, can you tell me what browser and OS you are using?


Losing acceptance criteria when tabbing through the back log

Martin Georgiev 9 years ago updated by Matthew O'Riordan (Founder) 9 years ago 2
When you have a long backlog e.g Market Directories (changes) and you are tabbing through it from top down and you tab through a story that has 2 acceptance criteria from time to time the second one just disappears and you can't get it back. 
It doesn't happend to items with one AC.
Good spot Martin, and apologies if this caused you to lose any data.  I believe the problem is now fixed and was introduced a few days ago when we released automatic URL linking and concatenating for acceptance criteria and comments

Add a background colour to Theme

Martin Georgiev 10 years ago updated by Matthew O'Riordan (Founder) 9 years ago 0
Hi Matt,

it will be nice to be able to add background colour to a whole theme. 

In my particular case I need to write stories for a basic version, more expensive version and one that has all the bells and whistles. It will be nice if I can leave all the basic stories as while and set a colour for the themes that will not go into the basic version.

This is a duplicate request, so closing this one down
Not a bug

acceptance criteria not printed

Roger Stich 9 years ago updated by Matthew O'Riordan (Founder) 9 years ago 2

today i found out that sometimes easybacklog doesnt print all acceptance criteria. In these Case there where many criterias and there was just not enough room in that layout.

While i understand that you dont want to mess up your layout i think we need an solution for that. Because having many acceptance critrias for a userstory are nothing special in SCRUM. And printing is absolute critical, because the daily work has to be done at the Task Board with printet user story cards and then i need all criterias.

At least the absolute minimum is that i need a message or somekind of information that i have too many criterias to print the story.
(But this still doesnt solve the problem that i cant do anything about it)

Maybe if you print the userstory as many times as you need to print the criterias.
(e.g. criteria 1-5 at first card 6-8 at the second)

Hope you find an solution

Hi Roger

This should not happen.  The acceptance criteria should get really small, but not be cut off.  In fact, we introduced a fix for this some time back, so I am surprised to hear that you have experienced this issue.

Can you tell me which backlog (the ID in the URL) this is for, and which story, and I will replicate the issue and get this fixed?


API - Unauthorized

Lang Sepp 8 years ago updated by Matthew O'Riordan (Founder) 8 years ago 0

I tried to get acces to your API via HTTP request but I cant authorize me.

More informations on the image below

The request look like this:

Accept: */*


We apologise, but we recently migrated a database and forgot to update the references with the API web service, meaning unfortunately all of our monitoring continued to work but all requests were going to an old database.

This is issue is now resolved.  Please post in here if this issue still persists.

Under review

support for Chinese

Harold Sun 5 years ago updated by Matthew O'Riordan (Founder) 5 years ago 1
Easybacklog is very attractive to our product owners. Please add support for Chinese so that our team members can use this tool.
Under review

Personas by project

Sara Tuna 7 years ago updated by Matthew O'Riordan (Founder) 7 years ago 0

Hi, i sugest that tipo of persona could be added by project and then associated in every story


But the list of personas automatically updates as you add in new personas, and then suggests existing personas.  I am not quite sure I understand the problem.

Under review

Scroll backlog and sprint independently in Sprint tab

Michael Terkowski 9 years ago updated by Matthew O'Riordan (Founder) 9 years ago 1
As a Scrum Master, I want to be able to scroll the backlog and current sprint lists independently, so that I could comfortably look for stories to add to the sprint, and add them in the right spot/order.

Right now, there is one scroll bar for the screen, forcing me to scroll once to find a story in the backlog, and then scroll again (while dragging my selected story) to find where in the sprint I want to place the story.