Support forum for your suggestions, questions and to notify us of any issues you may encounter.
0
Geplant

Acceptance criteria in excel appear without line breaks

Anastasiya Smirnova vor 8 Jahren aktualisiert von Matthew O'Riordan (Founder) vor 8 Jahren 3

Antwort
Hi Anastasyiha

We have had this problem with Microsoft Office on Mac before, however can you tell me which version of Office you are using and what OS you are on?

Matt
0
Geplant

Cannot select text on the sprint stories page

Christopher Johnson vor 9 Jahren aktualisiert von Matthew O'Riordan (Founder) vor 9 Jahren 2
It is not possible for me to select any text on the sprint stories page. This is annoying. If I see there is an error in a card, I would like to copy the ID and send it to the guy maintaining the cards. Normally I would select, copy and paste. You have some css setting to block that. The browser I'm using is Chrome on osx.
Antwort
Hi Chris

This is unfortunately an interesting problem.  The reason you cannot select text is intentional because the primary action within this view is to drag and drop items.  If we enable the selection of text, then when you try and drag and drop you may unintentionally end up selecting text instead of dragging and dropping.  To be honest, I think allowing text to be selected would be at the detriment of most users.

However, saying that, we're planning on introducing a feature whereby you can edit stories from within the sprint view.  When we introduce this, you could click on the edit button, select the text, and close the edit window.  Would that work for you?

Matt
0
Geplant

Support of french canadian language

Brice Sanchez vor 7 Jahren aktualisiert von Matthew O'Riordan (Founder) vor 7 Jahren 0

Could you provide us the french canadian language (the same as french of France) with the devise in dollars ?

Antwort

Sure, we'll get that done within a few weeks.  Hope that is OK.

0
Fixed

Theme delete/re-numbering buttons

Ed Parslow vor 9 Jahren aktualisiert von Matthew O'Riordan (Founder) vor 9 Jahren 0
Currently the theme delete/re-numbering buttons don't display when you first create a backlog. You have to return to dashboard, then access the backlog again before they appear
Antwort
This issue is now fixed
0
Wird überprüft

Integrate another column in the user story

Mike Perez vor 7 Jahren aktualisiert von Matthew O'Riordan (Founder) vor 7 Jahren 1
Hi

the user stories are broken in tasks. Why there is no column like a tasks list to give some proposal on how to complete the user story?

thanks
Antwort
Thanks for the feedback.  Do you mean like check boxes to keep track of what is completed?
0
Wird überprüft

Small Typo in API Docs

Luis Garcia Bustos vor 5 Jahren aktualisiert von Matthew O'Riordan (Founder) vor 5 Jahren 1

Hi I have found a typo in the api documentation.

Created_at item attribute at the Sprint object: it's duplicated and one of them refers to the completed_at attribute.


Great API!, using it now with Jupyter and Pandas to explore team metrics.

0
Geplant

created_at of Sprint sometimes is null using API

Josef Biehler vor 8 Jahren aktualisiert von Matthew O'Riordan (Founder) vor 8 Jahren 2
Hello,
I am developing an application to import some of our Backlogs, Themes, etc into a Database for further reporting purposes.

But i'm running into troubles as the "created_at" attribute of some SprintStories contains "null" as you can see here:

{"created_at":null,"id":12083,"position":1,"sprint_id":3670,"sprint_story_status_id":4,"story_id":106162,"updated_at":"2012-06-26T14:07:43Z"},{"created_at":null,"id":11739,"position":4,"sprint_id":3670,"sprint_story_status_id":4,"story_id":59236,"updated_at":"2012-06-26T14:07:35Z"}

As the document does not state the attribute "created_at" to be nullable, I'm wondering whether this may be a bug?


Also there is a "bug" in the documentation of the Sprints (http://easybacklog.com/api#sprints).

In the list of available attributes on the left, you have listed "created_at" twice.

One of them should be named "completed_at" I think :)


Thanks for your help!


Best regards

Josef

Antwort

Hi Josef


Thanks for pointing this out.  This is indeed very odd, as the business logic dictates that whenever a record is inserted into SprintStories, the create date should be set.  We'll need to look into what is causing this, apologies for the hassle.


We'll get the Sprint docs updated too, thanks for spotting that.


Matt

0
Wird überprüft

Invitation Email Not Sent

Bryan vor 6 Jahren aktualisiert von Matthew O'Riordan (Founder) vor 6 Jahren 1
I have sent and resent invitation emails to several of my coworkers but it doesn't appear to be happening.  Is there a schedule or something associated?
0
Abgelehnt

UI colors has to be changed

Jaya Kishore vor 8 Jahren aktualisiert von Matthew O'Riordan (Founder) vor 8 Jahren 1
Antwort
As we've not had a response to our initial comment, we're closing this ticket. Please feel free to post your thoughts and we'll reopen this ticket.
0
Fixed

When entering 50/90 estimates the error message that appears when the 90 value is less than the 50 value is incorrect - it says the 90 value MUST be less than the 50 value when in fact the reverse is true.

Carl C vor 7 Jahren aktualisiert von Matthew O'Riordan (Founder) vor 7 Jahren 0

When I accidentally entered a value of 1 for the 90 estimate after entering 5 for the 50 estimate an error message appeared stating that the 90 value must be less than the 50 value. The wording of the message needs to be corrected to state that the 90 value must be greater than the 50 value.

Antwort

Hi 


This issue is now fixed.


Thanks for pointing this out.  If you come across any other issues please shout.


Matt